Returns & Exchanges

Once your package has arrived, open and examine it to make sure that the item(s) meet your order. If you wish to return or exchange an item inform us within 5 days for return instructions. The item(s) must be returned unworn and in the original condition received with labels attached. Shipping fees to send the item back to us are to be covered by you. Item(s) may not be returned after 15 days or more of delivery. 

Since the elastic and scrunchie watch bands are custom made-to-order and we cannot resell or reuse them, we have a $7.50 USD restocking fee for any watch band returned or exchanged. Shipping fees are non-refundable.

Our commitment to quality craftsmanship is seen in all of our watch bands. We stand by the quality of our watch bands and are committed to fixing any issues that may have occurred in the production of your band.

Though we do our best to ensure that our photos are true to colour as possible, the actual product color may vary from the images shown due to every monitor or mobile display having a different capability to display colours, and every individual may see these colours differently. In addition, lighting conditions at the time the photo was taken can also affect an image's colour. Refunds and returns will not be granted because of colour variance.

Please contact us at info@qtcatz.com if you have any issues and we'll be happy to help! 

Please include in the envelope a copy of the receipt. If the return is for resizing (see section on resizing), please also include a message as to how the fit was, and with the new wrist measurement. Upon receipt we will resize the band and get it back to you within 1-3 business days of receiving the band.

Missing, damaged or negligently packaged products will not be refunded. When shipping back to us please make sure the band is packaged in a poly bubble or a ridged cardboard envelope, as the metal lugs could cut through regular paper envelopes.

When shipping back to us please make sure the band is packaged in a poly bubble or a ridged cardboard envelope, as the metal lugs could cut through regular paper envelopes.

Refunds will be issued to the original method of payment.